You were trained to see the world one way. I was trained to see it another.
That difference was worth $15.6M at one company, and a 95% drop in complaints at another.
I'm Paul. I find the thing you can't see in a problem or a decision you're stuck on, and I help you act on it. That's what the difference above is made of.
What that difference looks like.
- That difference was $15.6M in cost and service gains at dnata.
- That difference was a 95% drop in customer complaints at Meeting Point International.
- That difference was a $30M revenue pipeline opened at Tourism 365.
- That difference turned 15 complaint emails a day into a client asking for my advice.
These come from roles where I ran operations of up to 10,000 people and $250M budgets, across aviation, hospitality and tourism.
When it matters most.
The bigger the decision, the shorter the list of people you can talk to about it. I'm the person you bring in for those. Whether it's your business or your own next move.
Where do you want to start?
For you.
A career move, a big personal call, a choice you keep going back and forth on.
For individualsWho I am.
16 years as a fighter pilot in the Royal Air Force. You learn to make hard calls fast, with bad information, when getting it wrong costs you. You also learn to see what good really looks like, because the bar is high and it never drops.
Then 12 years running operations for big companies, where the same way of seeing was worth the numbers above.
That's what I bring. A different way of looking at your problem, and the proof it pays.
